Effective date: 8 August 2026
This Refund & Cancellation Policy applies to services provided by Liquifyplus, a customer-facing brand operated by Growthx Media LLP (“Liquifyplus”, “we”, “us”, or “our”).
Business address: 212, Sneh Nagar, Mandsaur, Madhya Pradesh – 458001, India
Email: hello@liquifyplus.com
Phone: +91 74006 20202
1. Our services
Liquifyplus provides Shopify design, development, optimisation, custom functionality, maintenance, migration, and related digital services.
The exact scope, deliverables, price, timeline, payment schedule, revisions, and any special terms for a project will be stated in the approved proposal, quotation, statement of work, invoice, or written WhatsApp/email confirmation (“Project Agreement”). If there is any conflict between this policy and a Project Agreement, the Project Agreement will apply.
2. Payment methods
We may accept payment by bank transfer, UPI, or an approved payment link.
Bank transfer and UPI payments do not carry an additional Liquifyplus payment-processing charge.
If you choose to pay by card through a payment gateway, any applicable payment-processing fee will be clearly shown to you in the proposal, invoice, or payment link before you make payment. This fee may vary depending on the payment method, card type, payment gateway, and transaction type. By completing the payment, you agree to the total amount shown at checkout.
We do not store your full card details. Card payments are processed by the relevant payment gateway.
3. Deposits and project commencement
Where a deposit or advance payment is required, it secures the project slot and allows us to plan, allocate time, begin research, design, development, or other agreed work.
A project is considered commenced when we begin any project-specific work, including discovery, store review, planning, wireframes, design, development, configuration, sourcing, testing, or communication relating specifically to the agreed project.
4. Cancellation before work begins
If you cancel in writing before work has commenced, we will refund the amount paid, less:
Any card/payment-processing fee that was charged and is not returned to us by the payment provider;
Any third-party cost approved by you and already incurred; and
Any work already completed at your request before the cancellation notice.
5. Cancellation after work begins
Once work has commenced, payments for work completed, time allocated, approved milestones, and third-party costs are non-refundable.
If you cancel a project after work begins, we will review the project status and, where applicable, refund any prepaid amount relating solely to clearly unstarted work. Any such refund will be calculated after deducting:
Work completed up to the cancellation date;
Time reserved or committed for the project;
Completed or partially completed milestones;
Approved third-party costs, including apps, themes, licences, domains, tools, or integrations;
Payment-processing fees not returned by the payment provider; and
Any amount due under the agreed Project Agreement.
6. Approved work and revisions
Once a deliverable, design direction, milestone, or stage has been approved by you, payment for that approved work is non-refundable.
Reasonable revisions included in the Project Agreement will be completed as agreed. Requests outside the agreed scope, including new features, significant redesigns, new pages, integrations, or changes requested after approval, may require a revised timeline and additional payment.
7. Delays or lack of client cooperation
Project timelines depend on timely access, content, feedback, approvals, product information, Shopify access, and third-party credentials from you.
If a project is delayed because required information, access, feedback, or approval is not provided, this does not create a right to a refund. We may pause the project until the required information is received. If a project remains inactive for an extended period, reactivation may be subject to availability and revised timelines.
8. Third-party services
Third-party products and services, including Shopify plans, apps, themes, domains, hosting, payment gateways, email tools, and external integrations, are governed by their own terms and refund policies.
Unless specifically stated otherwise in writing, Liquifyplus is not responsible for third-party charges, subscription renewals, outages, policy changes, account restrictions, or refunds. Where we purchase a third-party item on your behalf with your approval, that cost is non-refundable once purchased or committed.
9. Service issues
If you believe that a delivered service materially does not match the agreed Project Agreement, please contact us at hello@liquifyplus.com within 7 days of delivery, with clear details and supporting screenshots or recordings where relevant.
We will review the issue in good faith and, where appropriate, may offer a reasonable correction, revision, replacement service, credit, or partial refund based on the circumstances. We do not guarantee sales, revenue, conversion rates, advertising performance, search rankings, or any specific commercial outcome.
10. Refund process
Approved refunds will be returned, where possible, to the original payment method. We will process approved refunds within 7–14 business days. Your bank, card issuer, or payment provider may take additional time to display the refund.
11. Chargebacks and payment disputes
If you have a billing concern, please contact us first at hello@liquifyplus.com so we can review and try to resolve it promptly.
You agree not to initiate an unjustified chargeback or payment dispute for services already delivered, approved, or used. This does not limit any rights you may have under applicable law.
12. Changes to this policy
We may update this policy from time to time. The version published on this page applies from its effective date. Project Agreements already accepted will remain governed by the version agreed at that time, unless both parties agree otherwise.
13. Contact us
For cancellations, refund requests, or payment questions, contact:
Liquifyplus
Operated by Growthx Media LLP
212, Sneh Nagar, Mandsaur, Madhya Pradesh – 458001, India
Email: hello@liquifyplus.com
Phone: +91 74006 20202